Dell OptiPlex 5060 MicroService ManualRegulatory Model: D02TRegulatory Type: D02T001September 2021Rev. A01

Notes, cautions, and warningsNOTE: A NOTE indicates important information that helps you make better use of your product.CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoidthe problem.WARNING: A WARNING indicates a potential for property damage, personal injury, or death. 2017-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or itssubsidiaries. Other trademarks may be trademarks of their respective owners.

ContentsChapter 1: Working on your computer. 5Safety instructions. 5Turning off your computer — Windows 10.5Before working inside your computer.6After working inside your computer.6Chapter 2: Technology and components. 7Processors. 7DDR4.7USB features. 8USB Type-C. 10HDMI 2.0. 12Advantages of DisplayPort over USB Type-C. 13Chapter 3: Removing and installing components. 14Recommended tools.14Screw size list. 14Micro motherboard layout. 15Side cover. 16Removing side cover. 16Installing side cover.17Hard drive assembly—2.5 inch.19Removing 2.5–inch hard drive assembly.19Removing the 2.5–inch drive from the drive bracket. 19Installing the 2.5 inch hard drive into the drive bracket. 20Installing 2.5–inch drive assembly.20Heat sink blower.21Removing heat sink blower. 21Installing heat sink blower. 23Speaker. 24Removing speaker. 24Installing speaker. 25Memory modules. 26Removing memory module. 26Installing memory module. 27Heat sink . 28Removing heat sink.28Installing heat sink. 29Processor. 30Removing processor. 30Installing processor. 31WLAN card.32Removing the WLAN card.32Installing the WLAN card. 33Contents3

M.2 PCIe SSD.34Removing the M.2 PCIe SSD .34Installing the M.2 PCIe SSD .35Optional module. 36Removing optional module. 36Installing optional module. 38Coin-cell battery. 39Removing coin cell battery.39Installing coin cell battery.40System board. 41Removing system board. 41Installing system board.43Chapter 4: Troubleshooting. 46Enhanced Pre-Boot System Assessment — ePSA diagnostics. 46Running the ePSA Diagnostics.46Power-Supply Unit Built-in Self-Test . 47Diagnostics. 47Diagnostic error messages. 48System error messages. 51Recovering the operating system. 52Backup media and recovery options.52Real-Time Clock (RTC Reset).52WiFi power cycle. 52Chapter 5: Getting help.54Contacting Dell. 544Contents

1Working on your computerTopics: Safety instructionsTurning off your computer — Windows 10Before working inside your computerAfter working inside your computerSafety instructionsPrerequisitesUse the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unlessotherwise noted, each procedure included in this document assumes that the following conditions exist: You have read the safety information that shipped with your computer. A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.About this taskNOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside thecomputer, replace all covers, panels, and screws before connecting to the power source.NOTE: Before working inside your computer, read the safety information that shipped with your computer. For additionalsafety best practices information, see the Regulatory Compliance Homepage at complianceCAUTION: Many repairs may only be done by a certified service technician. You should only performtroubleshooting and simple repairs as authorized in your product documentation, or as directed by the online ortelephone service and support team. Damage due to servicing that is not authorized by Dell is not covered byyour warranty. Read and follow the safety instructions that came with the product.CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodicallytouching an unpainted metal surface at the same time as touching a connector on the back of the computer.CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold acard by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not byits pins.CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Somecables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the lockingtabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bendingany connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented andaligned.NOTE: The color of your computer and certain components may appear differently than shown in this document.Turning off your computer — Windows 10About this taskCAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off yourcomputer or remove the side cover.Working on your computer5

Steps1. Click or tap2. Click or tap.and then click or tap Shut down.NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did notautomatically turn off when you shut down your operating system, press and hold the power button for about 6 secondsto turn them off.Before working inside your computerAbout this taskTo avoid damaging your computer, perform the following steps before you begin working inside the computer.Steps1. Ensure that you follow the Safety Instruction.2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.3. Turn off your computer.4. Disconnect all network cables from the computer.CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug thecable from the network device.5. Disconnect your computer and all attached devices from their electrical outlets.6. Press and hold the power button while the computer is unplugged to ground the system board.NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching anunpainted metal surface at the same time as touching a connector on the back of the computer.After working inside your computerAbout this taskAfter you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turningon your computer.Steps1. Connect any telephone or network cables to your computer.CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into thecomputer.2. Connect your computer and all attached devices to their electrical outlets.3. Turn on your computer.4. If required, verify that the computer works correctly by running ePSA diagnostics.6Working on your computer

2Technology and componentsThis chapter details the technology and components available in the system.Topics: ProcessorsDDR4USB featuresUSB Type-CHDMI 2.0Advantages of DisplayPort over USB Type-CProcessorsOptiPlex 5060 systems are shipped with Intel 8th generation-Coffee Lake chipset and core processor technology.NOTE: The clock speed and performance varies depending on the workload and other variables. Total cache up to 8 MBcache depending on processor type. IntelIntelIntelIntelIntelIntelIntelIntelPentium Gold G5400T (2 Cores/4MB/4T/3.1GHz/35W); supports Windows 10/LinuxPentium Gold G5500T (2 Cores/4MB/4T/3.2GHz/35W); supports Windows 10/LinuxCore i3-8100T (4 Cores/6MB/4T/3.1GHz/35W); supports Windows 10/LinuxCore i3-8300T (4 Cores/8MB/4T/3.2GHz/35W); supports Windows 10/LinuxCore i5-8400T (6 Cores/9MB/6T/up to 3.3GHz/35W); supports Windows 10/LinuxCore i5-8500T (6 Cores/9MB/6T/up to 3.5GHz/35W); supports Windows 10/LinuxCore i5-8600T (6 Cores/9MB/6T/up to 3.7GHz/35W); supports Windows 10/LinuxCore i7-8700T (6 Cores/12MB/12T/up to 4.0GHz/35W); supports Windows 10/LinuxDDR4DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allowsup to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-accessmemory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into thesystem.DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4also supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh itsmemory. Deep power-down mode is expected to reduce standby power consumption by 40 to 50 percent.DDR4 DetailsThere are subtle differences between DDR3 and DDR4 memory modules, as listed below.Key notch differenceThe key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on theinsertion edge but the notch location on the DDR4 is slightly different, to prevent the module from being installed into anincompatible board or platform.Technology and components7

Figure 1. Notch differenceIncreased thicknessDDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.Figure 2. Thickness differenceCurved edgeDDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.Figure 3. Curved edgeMemory ErrorsMemory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCDdoes not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors onthe bottom of the system or under the keyboard, as in some portable systems.USB featuresUniversal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers andperipheral devices like mice, keyboards, external drivers, and printers.Let's take a quick look on the USB evolution referencing to the table below.Table 1. USB evolutionTypeData Transfer RateUSB 3.0/USB 3.1 Gen 5 Gbps18Technology and componentsCategoryIntroduction YearSuper Speed2010

Table 1. USB evolution (continued)TypeData Transfer RateCategoryIntroduction YearUSB 2.0480 MbpsHigh Speed2000USB 3.1 Gen 210 GbpsSuper Speed2013USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billiondevices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.The USB 3.0/USB 3.1 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster than itspredecessor. In a nutshell, USB 3.1 Gen 1 features are as follows: Higher transfer rates (up to 5 Gbps)Increased maximum bus power and increased device current draw to better accommodate power-hungry devicesNew power management featuresFull-duplex data transfers and support for new transfer typesBackward USB 2.0 compatibilityNew connectors and cableThe topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.SpeedCurrently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speedand Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, andFull-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbpsrespectively and are kept to maintain backward compatibility.USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below: An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below). USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four morefor two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors andcabling. USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a10-fold increase in theoretical bandwidth.With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices,high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could everTechnology and components9

come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actualreal-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-worldmaximum rate of 400MB/s with overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.ApplicationsUSB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overallexperience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compressionperspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that muchbetter. Single-link DVI requires almost 2Gbps throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With itspromised 4.8Gbps speed, the standard will find its way into some products that previously weren't USB territory, like externalRAID storage systems.Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products: External Desktop USB 3.0/USB 3.1 Gen 1 Hard DrivesPortable USB 3.0/USB 3.1 Gen 1 Hard DrivesUSB 3.0/USB 3.1 Gen 1 Drive Docks & AdaptersUSB 3.0/USB 3.1 Gen 1 Flash Drives & ReadersUSB 3.0/USB 3.1 Gen 1 Solid-state DrivesUSB 3.0/USB 3.1 Gen 1 RAIDsOptical Media DrivesMultimedia DevicesNetworkingUSB 3.0/USB 3.1 Gen 1 Adapter Cards & HubsCompatibilityThe good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0.First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of thehigher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0contacts in the exact same location as before. Five new connections to carry receive and transmitted data independently arepresent on USB 3.0/USB 3.1 Gen 1 cables and only come into contact when connected to a proper SuperSpeed USB connection.Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows,which continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in asubsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1Gen 1 support in Windows 7, SuperSpeed support would trickle down to Vista. Microsoft has confirmed this by stating that mostof their partners share the opinion that Vista should also support USB 3.0/USB 3.1 Gen 1.USB Type-CUSB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1and USB power delivery (USB PD).Alternate ModeUSB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This isa single connector standard that every device should be able to use. USB Type-C ports can support a variety of differentprotocols using “alternate modes,” which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other typesof connections from that single USB portUSB Power DeliveryThe USB PD specification is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobiledevices often use a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your10Technology and components

phone, but that's about it. A laptop might require up to 60 watts, for example. The USB Power Delivery specification ups thispower delivery to 100 watts. It's bi-directional, so a device can either send or receive power. And this power can be transferredat the same time the device is transmitting data across the connection.This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection.You could charge your laptop from one of those portable battery packs you charge your smartphones and other portable devicesfrom today. You could plug your laptop into an external display connected to a power cable, and that external display wouldcharge your laptop as you used it as an external display — all via the one little USB Type-C connection. To use this, the deviceand the cable have to support USB Power Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.USB Type-C and USB 3.1USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1's is 10 Gbps. That's double thebandwidth, as fast as a first-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB Type-C is justa connector shape, and the underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a USBType-C connector, but underneath it's all USB 2.0 — not even USB 3.0. However, these technologies are closely related.Thunderbolt over Type-CThunderbolt is a hardware interface that combines data, video, audio, and power in a single connection. Thunderbolt combinesPCI Express (PCIe) and DisplayPort (DP) into one serial signal, and additionally provides DC power, all in one cable. Thunderbolt1 and Thunderbolt 2 use the same connector as miniDP (DisplayPort) to connect to peripherals, while Thunderbolt 3 uses a USBType-C connector.Figure 4. Thunderbolt 1 and Thunderbolt 31. Thunderbolt 1 and Thunderbolt 2 (using a miniDP connector)2. Thunderbolt 3 (using a USB Type-C connector)Thunderbolt 3 over Type-CThunderbolt 3 brings Thunderbolt to USB Type-C at speeds up to 40 Gbps, creating one compact port that does it all delivering the fastest, most versatile connection to any dock, display or data device like an external hard drive. Thunderbolt 3uses a USB Type-C connector/port to connect to supported peripherals. 3 uses USB Type-C connector and cables - It is compact and reversibleThunderbolt 3 supports speed up to 40 GbpsDisplayPort 1.2 – compatible with existing DisplayPort monitors, devices and cablesUSB Power Delivery - Up to 130W on supported computersKey Features of Thunderbolt 3 over USB Type-C1.2.3.4.Thunderbolt, USB, DisplayPort and power on USB Type-C on a single cable (features vary between different products)USB Type-C connector and cables which are compact and reversibleSupports Thunderbolt Networking (*varies between different products)Supports up to 4K displaysTechnology and components11

5. Up to 40 GbpsNOTE: Data transfer speed may vary between different devices.Thunderbolt IconsFigure 5. Thunderbolt Iconography VariationsHDMI 2.0This topic explains the HDMI 2.0 and its features along with the advantages.HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMIprovides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and acompatible digital audio and/or video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVDplayers. The primary advantage is cable reduction and content protection provisions. HDMI supports standard, enhanced, orhigh-definition video, plus multichannel digital audio on a single cable.HDMI 2.0 Features HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of theirIP-enabled devices without a separate Ethernet cable Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surroundaudio system, eliminating the need for a separate audio cable 3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theaterapplications Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picturesettings based on content type Additional Color Spaces - Adds support for additional co

Dell OptiPlex 5060 Micro Service Manual Regulatory Mod