Transcription

Car-Net registration inthe vehicleThis is how to get mobile online services in your Volkswagen.Dear Driver,Here you can find out the steps you need to follow to use Car-Net.However, this brochure does not describe all functions and therefore is not a suitablereplacement for the service wallet belonging to the vehicle with many importantexplanations and warnings.You can find frequently asked questions on Car-Net on the Volkswagen Car-Net websitewww.volkswagen-carnet.com under the menu option ‘Help/FAQ’.Car-Net registration in the vehicle 1/5

Conditions.As well as the conclusion of a separate agreement with Volkswagen AG, use of CarNet requires equipment with a Car-Net-ready navigation system and a mobile dataconnection. Please note that only the owner, keeper or users of the vehicle who arenot only temporarily authorised (lessees, company car users, etc.) may activate themobile online services.The availability of the Car-Net services and their conditions may differ according to thevehicle and state. You can find more details on Car-Net at www.volkswagen-carnet.com and your Volkswagen dealership.Internet connection.To register, you need a data connection to the internet.You have the following options for creating the mobile data connection:1. Creating a WiFi hotspot via your smartphone2. Use of a CarStick with separate SIM card (only in connection with the ‘DiscoverMedia’ navigation system)3. Inserting a SIM card into the slot provided or using a mobile phone with remoteSIM Access Profile (rSAP) (only in connection with the ‘Discover Pro’ navigationsystem and ‘Business’ phone interface)4. Automatic creation of an internet connection via the vehicle’s embedded SIMcard (eSIM). This option is only available in the new Touareg.Once the internet connection has been successfully created, a corresponding Wi-Fisymbol appears in the upper section of the infotainment system. Additional costsmay be incurred.Detailed instructions with the different options for creating an internet connectioncan be found at www.volkswagen-carnet.com under the ‘Instructions’ menu option.Car-Net registration in the vehicle 2/5

Activation.Here’s how to activate Car-Net in just a few steps.1. Create your Volkswagen ID and complete your user account. If you already have a Volkswagen ID, please continue with step 2(Activate Car-Net).1.1 Go to the Car-Net menu tile in your infotainment system. The onlineconfiguration assistant will open when you first log in. Alternatively you canstart registration via ‘Menu’ ‘Settings’ ‘Car-Net (online services)’. If youhave not yet connected to the internet with your Volkswagen at this point,you will be asked to do this now. Detailed instructions can be found at www.volkswagen-carnet.com under the ‘Instructions’ menu option.1.2 Click on ‘Register’, select your country and enter your email address and apassword of your choice.1.3 Confirm the Volkswagen ID Terms of Use and Privacy Policy.1.4 Complete your personal details and choose a 4-digit security PIN (S-PIN) toprotect your user account. The PIN must be entered to use security-relatedservices.1.5 You are asked to consent to the optional marketing agreement.The agreement may be cancelled at any time in your Volkswagen ID useraccount where necessary.1.6 Confirm the Terms and Conditions and acknowledgement of the PrivacyPolicy for mobile online services.1.7 You will receive a confirmation email. Click on the link in the email toactivate your user account.Car-Net registration in the vehicle 3/5

Activation.2. Activate Car-Net2.1 Log in with your Volkswagen ID in the online configuration assistant viathe Car-Net tile.2.2 Share the data stored in your Volkswagen ID profile for the use of CarNet.2.3 Your selected service packages will be displayed. Confirm the Terms andConditions and acknowledgement of the Privacy Policy for mobile onlineservices.2.4 On clicking the order button and receipt of order confirmation,a separate agreement on the use of selected service packages isestablished with Volkswagen AG.2.5 You have now completed registration and can take advantage of thebenefits of the mobile online services.Subject to change Version: May 2019 www.volkswagen-carnet.comCar-Net registration in the vehicle 4/5

Legal notices.Volkswagen AG is continuously working on the further development of all types and models. Please note that, for thisreason, changes to the scope of delivery regarding form, equipment and technology are possible at all times. No claimscan be derived from the specifications, illustrations and descriptions in these instructions. Reprinting, reproduction ortranslation even of excerpts is not permitted without the written authorisation of Volkswagen AG. All rights definedunder copyright law are explicitly reserved by Volkswagen AG. Subject to change. Manufactured in Germany. Copydeadline 05/2019*To use the Car-Net services, you need a Volkswagen ID user account and to log in with your username and password.A separate contract for the use of mobile online services must also be concluded with Volkswagen AG. On initial orderof Car-Net for a new vehicle, you have 90 days following delivery of the vehicle to conclude the Car-Net contract for thevehicle at www.portal.volkswagen-we.com (initial order period). Otherwise, a free initial contract period offered forCar-Net is reduced by the number of days between the end of the initial order period and the actual conclusion of thecontract.The ‘Guide & Inform’ mobile online services of Car-Net can only be used with the optional equipment Discover Mediaand Discover Pro. In addition, you need a mobile, Internet-ready end device (e.g. a smartphone) that is capable of actingas a mobile Wi-Fi hotspot. Alternatively, a mobile phone with remote SIM Access Profile (rSAP) or a SIM card with phoneand data option can be used with the ‘Business’ phone interface option in combination with the Discover Pro navigationsystem. The optional CarStick LTE can also be used in conjunction with the Discover Media navigation system to producean Internet connection for your navigation device and a Wi-Fi hotspot in the vehicle. The Car-Net services are onlyavailable with a mobile data contract already in existence or to be agreed separately between you and your mobile dataprovider and only within the coverage of the relevant mobile data network. Additional fees (for example, roaming charges)may arise when receiving data from the internet, depending on your particular mobile phone rate and especially whenusing the service abroad. Given the volume of data incurred by the use of the Car-Net services, agreeing a data flat ratewith your mobile data provider is strongly recommended.A smartphone with a suitable iOS or Android operating system and SIM card with data option with a mobile data contractalready in existence or to be agreed separately between you and your mobile data provider is required to use the free WeConnect app. A smartphone compatibility overview can be found at www.connect.volkswagen-we.com. For informationon mobile data charges, please consult your mobile data provider.The availability of the Car-Net services may differ depending on the state. These services are available for the agreedcontract period. A smartphone with a suitable iOS or Android operating system and SIM card with data option witha mobile data contract already in existence or to be agreed separately between you and your mobile data provider isrequired to use the free We Connect app. You can find more details on Car-Net at www.connect.volkswagen-we.comand your Volkswagen dealership.Car-Net registration in the vehicle 5/5

You can find frequently asked questions on Car-Net on the Volkswagen Car-Net website www.volkswagen-carnet.com under the menu option ‘Help/FAQ’. Car-Net registration in the vehicle 1/5. Conditions. Internet connection. As well as the conclusion of a separate agreement with Volkswagen AG, use of Car-