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My customer has the Office 2010 transition image on their new Windows PC.What happens if the customer selects the Microsoft Office tile/shortcut onhis/her new Windows PC?The easiest way for a customer to activate Office on a PC with the Office 2010 transition image is to goto office.com/setup (or Office.com/getoffice if they purchased a DOEM license).If the customer uses the Office 2010 out of box experience, these are the following steps to follow:1. Select “Already purchasedanother version of Office”hyperlink in the Office 2010out of box experience(OOBE). Do not click on “Ialready purchased Office2010”2. Select Download on the webpage that opens12

3. The customer then begins theOffice redemption process asexplained in the sectionabove.How do I know if the customer is signed in into a Microsoft account?Look at the top right corner of any Office application. When a customer is signed in, his or her accountname will appear. If it’s not there, click Sign in and have the customer enter his or her Microsoft accountemail and password. Once signed in, the customer can update his or her profile, or switch accounts anytime.Is there a multiple license deployment tool for FPP similar to Volume Licensing?No, there is no multiple license deployment tool like there is for Office Volume Licenses. For a smallbusiness company who may be purchasing multiple licenses of Office 2013 full-packaged product (FPP)to be installed on multiple PCs, the partner must install and activate each license on each PC.13

What’s the maximum number of Office Home & Business 2013 licenses I canactivate using the same Microsoft Account?Office Home & Business 2013 is designed for small businesses with low IT needs and up to 25 users sothe customer can activate up to 25 licenses using the same Microsoft Account. For larger companies,Volume Licensing offerings are a better option as it includes deployment tools for volume activations.Customers with activation issues can contact Microsoft customer support for additional help.How do I install and activate Office Home & Business 2013 on behalf of thecustomer?Step 1: Download and install Office at Office.com/setup. The customer will need to enter their MicrosoftAccount information (email address and password).Step 2: Activate Office using the same Microsoft accountIMPORTANT: The Microsoft account must be uniquely owned and accessible by the end customer. Itwill be the customer’s key to re-install Office in the future and access Office online services. Endcustomers cannot use their Office subscription until they have redeemed Office with a Microsoftaccount on Office.com/setup, and signed in. It is critical to guide end customers through the processto ensure activation.Failure to follow these steps could lead to end customer issues including: Corrupted Office installations on the customer’s PCLoss of access to online Office services paid for by the customer including, but not limited to:online SkyDrive storage, Skype calling credit, Office personalization settings, Office subscriptionmanagement/renewal capability, Office re-installation capability and Office licensing foradditional PCs/MacsBreach of end customer private data and information14

1. How do I install multipleOffice Home & Business 2013licenses on one MicrosoftAccount? You need to visitoffice.com/setup and enterthe 5 X 5 Product Key n.1 andclick on Get Started2. The customer signs in withtheir Microsoft Account (orcreate one).3. Choose the country andlanguage and click oncontinue15

4. The customer is now on theMy Account page where thelicense redeemed has beenadded5. To add another product, thecustomer goes again tooffice.com/setup and entersthe 5 x 5 product key n.216

6. The customer then uses thesame Microsoft account asused to redeem the firstlicense7. You then choose the countryand language. You canchoose a different languagethan for the first productredeemed (we chooseSpanish in this example toshow the difference)17

8. The second product appearsin Spanish. You can repeatthe same action for the otherlicenses and add up to 25licenses on the sameMicrosoft Account.9. The 4 products are nowvisible onoffice.com/myaccount, 3 ofthem have not been installedyet18

10. Prior to installing, you maywant to record the productkey associated with theinstalls by clicking “Installfrom a disc” (note: thisproduct key is different fromthe product key used duringredemption) if you expect tohave many productsassociated with yourMicrosoft account. Knowingthe product key will help youidentify the right product touse if you need to reinstallfrom My Account.How does the customer reinstall Office?To reinstall Office, the customer can come back to their office.com/myaccount paged and sign in withtheir Microsoft account used to redeem the product (step 1).If you reinstall Office 2013 from the office.com/myaccount page on the same PC while connected to theInternet, activation will happen in the background. The Activation Wizard will appear only if you’vemade significant changes to the hardware on the PC.If an employee leaves the company, how can the company owner be sure thatthe Office license stays in the company?In this case, the small business owner is concerned about an employee who redeemed and activated thelicense, left the company and could potentially keep the Office 2013 perpetual license (FPP).This topic is more related to the small business policy and their internal rules so Microsoft does notprovide guidance on it. It’s the company’s choice to manage any of the products, services and licensespurchased for their employees. Here is a suggestion which we think can help a small business ownermanage the Office 2013 perpetual licenses that they purchased and own:The small business owner can create his/her own “company” Microsoft Account to use and activate theOffice 2013 perpetual licenses. The employee will still be able to sign in with their own MicrosoftAccount and use the product but the license will appear under the “company” Microsoft Account.19

Additional Microsoft ResourcesOEM Partner aspxOEM Training tp://www.office.comOffice product fice-products-bFX104054518.aspx?CTT 97Office product CTT 97Office download, install, setup,and activate Office 365 HomePremium or Office e news bloghttp://blogs.office.com/b/office-news/20

Additional information on the Microsoft AccountWhy does a customer need to use a Microsoft account with Microsoft Office?A Microsoft account can be needed to redeem, install and activate the Office software. It is also requiredany time a customer wants to install Office on another PC or Mac, choose a new language for aninstallation with their subscription, or make other changes to their account. Customers can access allthese options by returning to www.office.com/myaccount and signing in with their Microsoft account.For Office 365 Home Premium and Office 365 University customers, subscription benefits, such asadditional storage with SkyDrive, are linked to the Microsoft account that is used to manage theirsubscription.What are the benefits of using a Microsoft account with Office? The customer can go login to office.com/myaccount to re-download Office or transfer theirOffice license to a new PCFor Office 365 subscriptions, they log-in to office.com/myaccount to install Office on multiplePCs and Macs, change or install a new language.The Microsoft account is also used for saving documents to SkyDrive cloud storage, so thedocuments can be easily accessed from multiple devices.Microsoft account is also used to login to www.Office.com/myoffice where users can accesstheir documents stored to Sky-Drive, start a new document using an Office WebApp or useOffice on Demand to stream full Office onto any Windows 7 or Windows 8 PC.What if a customer signed into office.com/myaccount and sees the message "Itlooks like you don’t have Office yet. Do you want to visit the Store to get acopy?"The customer will need to sign out and then sign back in. Alternatively, the customer can sign out andthen sign in with a different Microsoft Account. If they do not know their Microsoft account information,have the customer contact Microsoft Support.What if a customer has used the incorrect email address for their Microsoftaccount? How can that be changed?If the customer knows the incorrect email address that they set up their account with, they can changeit in a few simple steps, see the next page for instructions.If they do not know their Microsoft account information, have the customer contact Microsoft Support.Changing the email address for a Microsoft accountIf the customer remembers the incorrect email ID and password they used to redeem Office then youcan help them change it with the following steps:1. Ask the customer to go to https://login.live.com/2. If they get auto-signed in, have them sign out manually.3. Have the customer sign in using the incorrect email id they have used.4. Normally a customer on sign-in would be redirected to the mail box. However, since the account isunverified, they will be taken to Account Summary page.21

5. Click on Rename account and you will see the below page. Select the option “Use a different address”to correct the misspelled email ID.6. You’re done. If the correct email id does not already exist as a Microsoft Account, then the rename issuccessful.Note: If they already receive an error message that the account already exists, it is possible that theyalready have an account under their email address. Have the customer logout and use the “Can’t accessyour account?” link on the sign in screen to reset their password.Important Precautions for the new Office (Office 365 Home Premium, Office2013 Suites and Office 2013 Applications) Service Installations:Establishing a unique Microsoft account is a necessary first step in installing and enjoying the fullfunctionality of the new Office product. A unique Microsoft account is required for each customer, tomanage the customer’s installation, subscription, and billing information. It is also used to provide Office365 Home Premium and Office 2013 features and benefits, such as additional SkyDrive storage andSkype minutes that can only be accessed with a Microsoft account. Microsoft accounts are used toaccess a variety of personal and confidential information of the user, and therefore some importantsteps and privacy precautions should be taken with all customers.Dos and Don’ts:Do: When a reseller’s technician installs the new Office on behalf of a customer, it is important that thetechnician require the customer to establish and enter his/her own unique Microsoft account during theinstallation process.Don’t: To protect the customer’s privacy, a reseller’s technician should not create the Microsoft accounton behalf of the customer or access or view the customer’s password under any circumstances. A“generic” account should never be used to install the new Office, and the same account should never beused with more than one customer.What happens if the new Office is not installed using a Microsoft account that isunique and known to the customer? When the new Office is installed using a Microsoft account that does not belong to thecustomer, or for which the customer does not know the credentials, Microsoft will be unable toreset the credentials or assist the customer.Microsoft support will have no option other than to redirect the customer back to the resellerthey purchased Office from. The new Office does not provide any options to further assist thecustomer other than reinstalling Office with a new product key at the reseller’s expense.The reseller may be liable for data breaches, identity theft and identity fraud in the event that ituses or retains a customer’s Microsoft account information and the customer is victimized.For these reasons, a Microsoft account should not be created by a reseller’s technician on behalfof the customer, nor should a generic reseller-owned Microsoft account ever be used tocomplete an installation.22

Additional problems that can occur if the new Office is not installed using aMicrosoft account that is unique and known to the customer:Some new Office product features and benefits will not be available to the customer For Office 365 Home Premium:o Customers will be unable to manage additional PC, Mac or device installationswithout access to the Microsoft account used to install Office.o If the same Microsoft account is used for multiple Office installations for multiplecustomers, those customers will share the same five maximum PC/Mac installations,and only one shared subscription will be created. (i.e. if five customers Office 365Home Premium purchases are registered to one Microsoft Account, each customerwill only have one of the five allowed installations, and they will all share a single,five-year subscription).o Customers will be unable to use the additional 20 GB of SkyDrive storage they havepurchased as part of Office 365 Home Premium.o Customers will be unable to use the 60 minutes per month of Skype world minutesthey have purchased as part of Office 365 Home Premium.o Customers will be unable to manage their Office subscription options, such asrenewal options. This option is enabled through their Microsoft account.For Office 2013 suites and standalone applications:o Customers will be unable to order back-up DVDs with their own Microsoft account.o Customers will be unable to re-install Office on their PC or Mac.Significant data privacy and security concerns may arise for the customer and the partner: A Microsoft account may contain personal information, such as personal email, billinginformation, photos and documents. It may also be used with other non-Office Microsoftservices, including Windows login accounts, Windows services, Xbox Live and Xbox Music,Outlook.com, HealthVault, and Skype.Creating a Microsoft account on behalf of the customer creates risk of exposing thecustomer’s personal information to partners’ employees if the customer’s password is notchanged.Creating a Microsoft account on behalf of the customer may create a legal liability for thepartner for data breaches, identity theft and identity fraud, and creates data protectionobligations and costs that can be avoided by having the customer create his/her ownMicrosoft account.Using a generic Microsoft account for a customer creates risk of exposing the customer’spersonal information to resellers’ employees and to other customers that may also use thegeneric account.23

Office Home & Student 2013, Office Home & Business 2013, or Office Professional 2013 Individual Office applications (for example Word, Excel, PowerPoint, Outlook) If the customer uses a product with media (whe