Enterprise MobilityHow Technology is Transforming the Mobile Landscape1

Enterprise Mobility – Current LandscapeMobile 3.0Technology CoupledMobile 2.0Automate ProcessMobile 1.0Web EnablingCompanies attempt tomobile enable their websites and web applicationsCopyright 2013Transform BusinessOperations usingMobile appsReach out directly totarget market usingMobile Apps2

Driver’s of Enterprise Mobility andMobile 3.0

More Penetration of Smart DevicesSpending on mobile devices are surpassing PCs as part of a shift to platforms built on mobile computing,cloud services, social networking, and big data (IDC).Copyright 20134

Rapid Deployment of BYOD 40% report their agency has or will implement BYOD within the next 2 years (Mobile Work ExchangeMay 2013) 38% of companies expect to stop providing devices to workers by 2016 (Gartner April 2013)Copyright 20135

Need for Real Time Information by CXOs As ways to Transform the businessExecutives need to accesscritical business information54%Transformational(a way tochange how things are done)42%Workforce becomingincreasingly virtual and mobileStrategic(a way to get things done whileadvancing organizational goals)51%Employees and/or customers increasinglydemand real-time information49%29%Tactical(a way to get things done fasterthrough productivity improvements)25%n 140 Source: IDG Research Services, 2012Copyright 20136

Technology Shift Inducing Enterprise Mobility Leap

Technology Challenges to Enterprise Mobility StrategyChoosing Platform and TechnologySecurityIntegration with Back endDevice ManagementApplication DesignCopyright 2013n 325Source: IDC's U.S. Mobile Enterprise Professional and Outsourced Services Survey,8

Technology Shift Inducing Enterprise MobilityApplication DevelopmentManaged Mobility Native TechnologyMobile Device Management - MDMMobile SecurityBYODCross Platform TechnologyInfrastructure Mobile Web Apps Improved Connectivity (Wi Fi, 3G, 4G)GPS and Sensors for Context/LocationAware App Mobile Enterprise App Platform (MEAP) Sophisticated device hardwareIntegration with Back End Web Services and API’sMiddle ware technologyCopyright 20139

Results in clearer Enterprise Mobile StrategyBusiness essInfrastructureApplicationArchitectureTechnology ShiftUpwardsClear EnterpriseMobile StrategyChangingEnterpriseIdentity andSecuritySource: Gartner: Enterprise Mobility and Its Impact on IT , 2012Copyright 201310

Spectrum of Enterprise Mobile SolutionsReports & WorkflowAsset & Facilities Management Asset Tracking & ManagementBuilding InspectionsSecurity InspectionsSales Order & Quote EntryMobile CRM(Access leads, opportunities & tasks)Time & Expense TrackingLogistics & DistributionMOBILEENTERPRISE Field Service Business Intelligence & DashboardsOH & S Inspections (e.g. building safety inspections)Sales & Marketing Workflows and ApprovalsField Service Job ManagementService Job HistoryDepot-stock ManagementFleet Management ApplicationsDriver Job SchedulingProof of DeliveryShipment Tracking & NotificationsManufacturing Warehouse ManagementQuality Assurance ProgramsManufacturing Execution SystemsBreak/Fix ServiceScheduled Service JobsUrgent Response Service JobsCopyright 201311

Life Without an Enterprise Mobile App Let us go to a “Field Service” Office running Manual Operations sans MobilityCopyright 201312

Managing and responding on job is a nightmare No real-time update on jobs.No location information to track field staff.Inefficient process leading to difficulty instreamlining tasks.Service Dispatcher And when it comes to on-field job, productivity affectsI am stuck here. Notsure which part to usefor this job. Wish I hadprevious service historyfor the client andknowledge base.Copyright 201313

It has always been difficult to report work Manual paper-based reporting of material, labor and expenses Multiple travels to same client, and clients in nearby locations Delayed time to resolve critical issues Leading to unsatisfied customersMissedservice scheduleCopyright 2013Delayed andinaccurateInvoice14

And translates to reduced profitability for your firm Delayed invoicing and collections No real-time information on key metrics Increased cost of operations?Copyright 201315

Manage End-to-End Field Service Operations from MobileA Day in Field Service Technicians LifeCopyright 2013

Let us meet Harry Field Service Technician for ABC Engineering &Contracting Co.I am the Service Engineer for Refrigeration and AirconProducts of my company . For most part of the day I amon field and travelling . I was fed up of missing schedulesand repeated follow up calls . . Until my Company adopted a Mobility strategyto improve ProductivityCopyright 201317

AndNearbyDrivingI got a showsMobile CustomerApp whichLocation,lists all my“DailyTasksTasks”andcreatedbyDirectionson GoogleMapsmy supervisorfrom theback end systemCopyright 201318

As well Collaborate using Online Image Capture, Audio andI can Update “Charge Summary” from Mobile Which helpsText functionsme to “Sign off” in styleCopyright 201319

Using the Mobile “Field Service”, I could improve the productivityand service more number of customers a day.I never miss a schedule and ensures sign off from the field Nopaper work and a professional approach.The Mobile app has transformed mybusiness and workCopyright 201320

Effecting Visible Changes in OrganizationReal Time Information “On the Go”Improved ProductivityIncreased Revenue & ProfitabilityDelighted Customers / Repeated OrdersBranding & ProfessionalismCopyright 201321

Thank YouPresented by:Abhijit RamaChandran: Sr.Consultant/Project ManagerAbhijith Jayakumar: Project ManagerRapidValue SolutionsCopyright 201322

Managed Mobility Mobile Device Management -MDM . Source: Gartner: Enterprise Mobility and Its Impact on IT , 2012. MOBILE ENTERPRISE Field Service . Microsoft PowerPoint - NASSCOM Enterprise Mobility 3.0 FINAL PACKED [Read