Transcription

IP Desktop Softphone(Windows) for Alcatel-LucentCommunication ServersVersion – 16U s e r ma nu a l 2021 ALE International. All rights reserved. http://www.al-enterprise.com

Table of Contents1.LEGAL NOTICE . 42.DOCUMENT HISTORY . 53.TERMINOLOGY . 64.INTRODUCTION . 74.1Purpose of the document . 74.2Application scope . 74.3Summary of this guide . 74.4Related documents . 74.5Licensing . 74.6Customer Support . 75.PREREQUISITES . 76.CONFIGURING YOUR IP DESKTOP SOFTPHONE . 86.1Getting started. 86.2 User configuration . 106.2.1 Settings . 106.2.2 Theme . 186.2.3 USB Headset . 216.2.4 Audio settings . 216.2.5 Volume control. 256.2.6 Set Reassignment . 256.3Shortcut Key Programming. 266.4 Add-On Module . 306.4.1 Programming AOM Keys . 316.4.2 Programming an OXE telephone function . 326.4.3 Programming an OXO telephone function . 356.4.4 Programming application from hard disk. 396.5VDI Environment . 417.USING YOUR IP DESKTOP SOFTPHONE . 437.1Native Encryption . 44IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 2 of 56

7.2Add-On Module . 457.3To make a call using TEL protocol. 457.4To receive a call . 467.5Other uses . 487.6Outlook Add-In . 498.TRACE ENABLE. 509.USAGE LIMITATIONS . 509.1Non availability of NOE functionalities . 509.2Entry selection in a list . 509.3Minimize application shortcut. 509.4Handsfree usage on windows 10 . 509.5REASSIGNMENT feature on ProACD mode . 529.6Masking external call number . 5310. SOME SCREEN MESSAGES DESCRIPTION . 5511. TROUBLE SHOOTING . 56IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 3 of 56

1. Legal noticewww.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license byALE. To view other trademarks used by affiliated companies of ALE Holding, visit: . All other trademarks are the property of their respectiveowners. The information presented is subject to change without notice. Neither ALE Holding nor any of itsaffiliates assumes any responsibility for inaccuracies contained herein. Copyright 2021 ALE International, ALE USA Inc. All rights reserved in all countries.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 4 of 56

2. Document HistoryEditionDateChanges / Comments / Details0.12014-5-13Creation1.02014-2-15Use of new template2.02015-5-19OXO compliance3.02018-11-15Legal notice4.02018-12-17Update for version 11.1.215.02019-01-11Overall review6.02019-03-01Update for version 11.1.277.02019-03-28Update for version 11.2.08.02019-04-26Update for version 11.2.0Native encryption9.02019-12-12Update-10.02020-01-08Update for version 11.3.1Masking external call number11.02020-02-17Update for version 11.4.0IPDSP toaster indicate supervised calls12.02020-07-06Update for version 11.5.013.02020-08-27Update for version 11.5.114.02021-03-09Some IP Desktop Softphone screen messages description15.02021-09-20Update for version 12.0.1Add trouble shooting to avoid echo in audio using jabra headsetVDI Environment16.02021-11-26Add details: Softphone display optionfor version 11.3.0New theme: slate designScreenshots updateOutlook add-inIP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 5 of 56

3. TerminologyAcronymSignificationOXEOmniPCX EnterpriseOXOOXO Connect or OXO Connect EvolutionPABXPrivate Alcatel-Lucent Branch Exchange, meaning OXE or OXO.TFTPTrivial File Transfer ProtocolUDPUser Datagram ProtocolRTPReal Time ProtocolRTCPReal Time Control ProtocolUAUniversal AlcatelGDGateway DriverGAGateway ApplianceVPNVirtual Private NetworkingAOMAdd-On ModuleCACertificate AuthorityCTLCertificate Trust ListTLSTransport Layer SecurityDTLSDatagram Transport Layer SecurityTOFUTrust On First UseIP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 6 of 56

4. Introduction4.1 Purpose of the documentThe purpose of this guide is to provide the user with step by step visual guidance to make the IP DesktopSoftphone application ready to use on their Windows desktop. It also explains how to use the application andmain telephony features.This guide is intended for end users of the application.4.2 Application scopeThis guide describes the use of the application: IP Desktop Softphone version 11.x and 12.x only.4.3 Summary of this guideThis guide covers the configuration, registration and operational procedures of the IP Desktop Softphoneapplication.The operational part covers the description of the screens and buttons as well as the use of the followingtelephony features: making calls, receiving calls, messaging, and keys programming.4.4 Related documentsFor installation please consult the following document: IP Desktop Softphone - Installation and configurationmanual.4.5 LicensingNo license system is included in the IP Desktop Softphone application. This aspect is managed at the level ofthe communication server (OXE or OXO).4.6 Customer SupportPlease contact your system administrator or Alcatel-Lucent Enterprise Business Partner for support.5. PrerequisitesThe IP Desktop Softphone requires Microsoft .NET Framework 4 and Windows installer 3.1.To install Microsoft .NET Framework 4 (if not already installed) please refer s.aspx?id 53345.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 7 of 56

6. Configuring your IP Desktop Softphone6.1 Getting startedIn your system, the Administrator has installed the application: IP Desktop Softphone and has done therequired basic configuration. When you boot your system, this application does not automatically launchitself. To launch this application, click the following icon. The application had placed this icon in yourdesktop, during the process of its installation.You can also launch the application:In Windows 7, from the Start menu, as follows:Start All Programs Alcatel-Lucent Enterprise IP Desktop SoftphoneThis is illustrated below:In Windows 10, from the Windows menu, as follows: Alcatel-Lucent Enterprise IP Desktop SoftphoneThis is illustrated below:IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 8 of 56

Once you run the application as given above, the following image displays in your screen:Note: If you are running this application for the first time after installation, you must connect your systemto an audio terminal. Without this connection, you will not be able to use the application. This is detailedin the Installation Manual.Now the IP Desktop Softphone application is ready for use. However, working of this phone will have to becustomized to meet your requirements. For this, you will have to do some configuration. The following sectionexplains the configuration.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 9 of 56

6.2 User configurationConfiguration of this application is given under following three heads: Settings Audio settings Set ReassignmentTo begin the configuration process, right click on the phone image. In the menu displayed, select “Settings"You can then select the option you need and configure the settings.6.2.1 SettingsUnder this head, you can customize the following, to suit your preferences: When the phone image should display, The interface language,To configure the above, follow the steps below:1.2.Right-click on the phone image.In the list box displayed, select: Settings, as indicated below:3.This displays a window with three tabs as given below:IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 10 of 56

In this window, only the first tab is relevant for end users. The last two tabs are for the Administratoronly. For customization, you will only need the first tab.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 11 of 56

General tabIf access is secured, a password is requested. Visible fields contain default or defined valuesduring the installation process. If you have access to this tab, you can modify the fields as youwish. The following table explains these entries:Field NameDescriptionSoftphone display:Using the fields below, you can customize as to when the Softphone should display.Never This option is mainly used during the Inter-working with CTI applications that have theirown GUI.Always If you select this, the softphone displays always, above all other displays.On Demand The softphone would display only when you click on the Softphone icon in the system tray.On Ringing The softphone displays in foreground when it rings, if it was minimized else it remains inthe background.Foreground When this is checked, the phone window is displayed in foreground when the phone rings,if it was minimized or in background.Only the following combinations are allowed:1-Never2-Always3-On Demand4-On Demand On Ringing5-On Demand On Ringing ForegroundQuick KeyThrough this box, you can assign a key, pressing which, the Softphone would display. To doso, position the cursor in the box and click the desired key. Immediately, this box displaysthe description of the key entered.NB: Only (Function keys: F1, F2 ), (CTRL shift key), (CTRL alt key), (CTRL functional key) or (SHIFT functional key) combinations areavailableLanguageThis dropdown box gives you the choice of 12 languages. They are given below in the samesequence as given in the application: Chinese Dutch English Finnish French German Italian Korean Norwegian Portuguese Russian SpanishIP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 12 of 56

Field NameDescriptionThe language you select here will be used in all the tabs. This change is confined to thesecustomization pages only and does not affect the Softphone display.Use SkinThis refers to the appearance of soft phone look & feel. You can select one skin amongthe list described below (see paragragh Skin modes)AOMThis stands for: Add-On Module. If you click at the bottom right button of the phoneimage, a pad would extend. This keypad contains many programmable buttons. Yourselection in this dropdown box determines the availability of this pad. Here you have thefollowing option:AOM10: The keypad would contain 10 buttonsAOM40: The keypad would contain 40 buttons for each tabulation (two tabulationsavailable)AOMEL: The keypad includes 14 buttons for each tab (three tabs available)Toaster OptionWhen a call comes in, IP Desktop Softphone icon displays on the screen with appropriatemessage at bottom of screen, if you tick this. The display looks like this:If the call is supervised it will looks like this:Accessibility OptionActivate this option to use IP Desktop Softphone in case of partially sighted users.This option must be used with specific software for Windows (for example: Jaws) thatenables blind or partially sighted people to use the IP Desktop Softphone without using thescreen by displaying on-screen information in synthetic speech.It should not be used in a standard usage.The Accessibility option is not compatible with “High Contrast” skin.This restriction is indicated by a popup when selecting the skin, if the option is selected.Show in TaskbarThe big Softphone icon will be displayed in the taskbar.Automatic StartupActivate this option to start IP Desktop Softphone automatically at each user login.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 13 of 56

Field NameDescriptionHeadset automaticactivation switchChoose the option to automatically detect and enable the headset plugged-in as thedefault device Call selected number:Quick keyOn DemandAlwaysNeverThrough this box, you can assign a key, pressing which, IP Desktop Softphone, if runningwill call the selected number from any windows application. To do so, position the cursorin the box and click the desired key. Immediately, this box displays the description of thekey entered.NB: Only (Function keys: F1, F2 ), (CTRL shift key), (CTRL alt key),(CTRL functional key) or (SHIFT functional key) combinations are availableOnce you have completed making changes, click on Apply to save your entries. Click OK to saveyour data and close the window.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 14 of 56

Network tabIf access is secured, a password is requested. The following window is displayed.Changing the settings on the Network tab must be done with full knowledge. Entering anincorrect or irrelevant value may cause IP Desktop Softphone to stop working. Please consult youradministrator before making any changes.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 15 of 56

In the entry boxes in this tab, you can see the values you had entered during the installation process.If you have access to this tab, you can modify the values.The following table explains these entries.Field NameDescriptionNetwork Adaptor:DescriptionNameThis refers to the Ethernet card. The application automatically detects existingcards in the system, and lists them here. Select your preferred card.This automatically displays. You cannot change it.Tftp:Tftp Server(Main)This refers to the IP address of your call server. The entry you see here is the oneyou had keyed in during the installation process. You can change if required. Anyerror in the entry would deprive connectivity. These data are mandatory.Tftp Server(Backup)This is the IP address of the 2nd CPU. Enter the 2nd Role MAIN IP address here ifspatial redundancy is managed.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 16 of 56

PCSPhone Login If there is a Passive call server configured, The IP address of the Passive call serveris displayed here. This value is automatically provided by the NOE protocol andcannot be modified manually.This is the MAC ID for your terminal, which is automatically generated by theapplication. You cannot change it.Once you have completed making changes, click on Apply to save your entries. If you click OK, itsaves the entries and closes this screen.Now the application is operational. You can change the settings whenever you require, followingthese steps.Advanced tabIf access is secured, a password is requested.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 17 of 56

Changing the settings on the Advanced tab must be done with full knowledge. Entering anincorrect or irrelevant value may cause IP Desktop Softphone to stop working. Please consult youradministrator before making any changes.This page is dedicated to customizing call settings. The table below explains the entries in this page:Field NameDescriptionProfessional trunk seizeSee the description of the "TRUNKSEIZE" field in Chapter 8 (Installation)InternationalSee the description of the “PREFIXINTERNATIONAL” field in Chapter 8 (Installation)NationalRefer to the description of the “PREFIXNATIONAL” field in Chapter 8 (Installation)Country codeRefer to the description of the “COUNTRYCODE” field in Chapter 8 (Installation)Minimum number ofdigitsRefer to the description of the “MINDIGITS” field in Chapter 8 (Installation)Excepted prefixesExceptions from the previous field separated by spaces.Masking external callnumberUsed to hide the call number, an "External Call" string will be displayed instead of thenumber on the screen as well as all of the application's menus.Shared Number ModeChoosing Shared Number Mode will link the Softphone ID to the PC (One ID only per PC), (SameMac Address for all users)Ringing cadenceenabledUsed to activate or not the cadence for ringing, by default it is not activated.Once you have completed making changes, click on Apply to save your entries. If you click OK, it savesthe entries and closes this screen.Now you have completed customizing the application to suit your preferences.6.2.2 ThemeThere is a list of choices for the application skin mode, by default the skin used is “8068 Slate Design”.The different modes are: 8068 Blue Design: view with a design reminiscent of the 8068sIP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 18 of 56

8068 Flat Design: view with a thin design 8068 High Contrast: view used by visually impaired personsIP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 19 of 56

8068 Mini: minimal view where the keypad and AOM can be minimizedMinimized window:Window with deployed keypadThe “8068 mini” mode offers a modular large hands display. 8068 Toolbar: compact view or telephony window can be hidden / displayedMinimized window:Deployed window:IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 20 of 56

The “8068 Toolbar” mode is particularly suitable for a minimum space requirement on the screen allowingaccess to the main buttons without the keypad - the PC keyboard is then used. The telephony window canbe hidden or displayed as needed.8068 Slate Design:6.2.3 USB HeadsetOnly headsets that are compatible with IP Desktop Softphone can be used.This list is available in the HeadsetEcosystem document. Contact your partner.Notes:The on-hook / off-hook and mute / unmute functions from the headset are supported only for USB connectedheadsets.If the headset is connected during a call, the functions mentioned above will only be available for the nextcall.6.2.4 Audio settingsThe Audio Settings link allows to customize your audio equipment. You can configure the audio devices ofyour choice separately for ringing, loudspeakers and microphone. This application supports use of BluetoothHeadset to make conversations using this phone. However, before you configure, these audio devices shouldhave been connected and installed in your system.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 21 of 56

To start on configuration, follow the steps below:1.2.Right-click on the IP Desktop Softphone displayed on the screen.In the list displayed, select “Audio Settings” as shown below.3.This opens the starting page for customizing. First, please close all programs using audio inputsor outputs.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 22 of 56

On this screen, initialize the available audio devices according to their purpose. The dropdown boxes inthis page list all the available audio devices. The table below explains the components of this screen:Field Name/IconDescriptionLoudspeakersIn this dropdown box, the audio device that you select will be utilized for phone’s output, andis heard through speakers. One is required for the primary audio device and another one isoptional for the secondary audio device. You can test them by clicking the button in front ofthis drop-down listUse the buttonMicrophoneto stop the test.The audio device you select here picks up your speech and inputs into the phone.The maximum audio recording level is displayed in real-time in the progress bar in front of thisdrop-down listThe Microphone of the secondary audio device is used for hands-free mode.“Acoustic echocancellation”checkboxThis refers to the audibility of your voice in your earpiece. If you select this check box, echo iscontrolled. Do not check this box if you are using a headset. The audio quality of yourequipment would be reduced. This option is only to select when you use Ip Desktop Softphonewith hands free.“The ringtone will beplayed on” checkboxOnce you check it, you can see the phone’s output device you had chosen, replicated here.This is the default value. If you do not want to use this, then uncheck the checkbox. If thischeck box is not selected, the neighboring data are no longer displayed and in this case, youmust choose an output device for the ringing from the drop-down list next to the “And” label.You can test them by clicking the button in front of this drop-down list. Use the buttonto stop the test.“Customize ringtone”check boxTo customize your ringtones check this box, otherwise the Pabx ringtones will be played.This function will be disabled if the cadence is enabled.RingtonesClick on this button to select a ringtone for internal calls and one for external calls: either inthe drop-down list or by clicking the Browsebutton, the explorer window will open.Then, select a .wav file. The phone uses this file while testing the audio properties.The file you have selected is displayed next to this button.For compatibility reasons, when personalized melodies (.wav) are chosen and Call RingingCadences are programmed in the PABX system parameters, the ringtone may be altered or notor played.“Use System Volume”check boxTo customize the volume level, you have either to check this box if you want to use systemvolume, or uncheck it if you want to adjust the used volume level or mute itNow you have completed the Audio configuration. Click OK/Apply to close this screen.Note:It is recommended to plug the headset before launching the IP Desktop Softphone and to launch the Audiointerface manually one time after the installation.After that, the connection and disconnection of the headset is detected automatically. When a headset isconnected, the audio is sent in this device.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 23 of 56

DEFAULT AUDIO CONFIGURATION:You can choose to set and save your default audio configuration, that will be taken automatically when adefault device is plugged.Default configuration concerns: MICRO/SPEAKER of primary and secondary device and ringer device.You can also visually see the default devices in the list box by a distinctive display (bold and blue color)when device is detected by the system.Default configuration is applicable when option "Headset Auto activation" is set to:- Never- on demand. (no popup when default device is plugged)To do this operation, click on the “Set as default” button, you can either use this default configuration now(answer OK), or when a default device is plugged.If you want to remove the default configuration you set before, click on the button “Clear default conf”.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 24 of 56

Loudspeaker state: If the user does not have a secondary device or has not configured it from the application’s audio settings the speaker icon is disabled (dimmed), but visible and can not be clicked. Once the user has configured it from the audio settings, the speaker icon becomes visible and can beclicked. If the user activates the speaker (by clicking on it) it turns blue.6.2.5 Volume controlBy default, the active volume is that of the audio device used in the audio configuration. You can customizethe volume level using the audio setting windows (uncheck the box “Use System Volume”). Also use youraudio device or the /- keys of the application if you want to temporarily change the volume during theconversation.6.2.6 Set ReassignmentThis menu is useful to reassign an extension by a simple user action.This menu is only available if the option was chosen during installation, and can not be added later.This option is only available for OXE.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 25 of 56

Fill directory number and pin code for desired extension number to reassign to IP Desktop Softphone, thenconfirm the message displayed indicating the information on this set:These operations are logged in a windows event file (ipdsp.evtx). It is stored under traces directory:%TEMP%\Alcatel-Lucent Enterprise\IpDesktopSoftPhone\Logs.The log contains the following information for each operation: Date IP Desktop Softphone ID (MAC address) Windows user initiating operation Previous directory number New directory number Result: SUCCESS/FAILED6.3 Shortcut Key ProgrammingThis refers to assigning keys in the system’s keypad to specific functions available in the phone image. Onceso assigned, you can use the system’s keypad keys, instead of clicking on the buttons of the phone image.Let’s assume that you have assigned the CTRL A combination to the redial function. Simply press CTRL A toredial the number instead of clicking the buttonon the phone image.Conditions of this programming are:1.Only specific keys of the phone display can be assigned with shortcut keys.IP Desktop Softphone (Windows) for Alcatel-Lucent Communication ServersUser manual – ALESVC56137 REL 16.0Page 26 of 56

2.3.4.5.All function keys can be assigned. But if any function key is used by a running application, thenat the use of that function key, the other application gets precedence.Other than function keys, alphabets can be used, in combination with Control key. Alphabet keysare not case sensitive.You cannot assign shortcuts to any keys other than those specified above.The assigned keys can be deleted, if desired.Programming processTo program shortcut keys, do the following:1.2.3.Launch the application. If it is already launched, click on the system tray icon, to display thephone imageRight click on the phone image.In the menu displayed, select “Keyboard shortcuts”. Its display is below:4.Click on the “Keyboard Shortcuts” option and the following image is displayed:5.You can create shortcuts, only for the keys that are in display in the above image. To createshortcut for a key, click on that key. The

IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers User manual – ALESVC56137 REL 16.0 Page 8 of 56 6. Configuring your IP Desktop Softphone 6.1 Getting started In your system, the Administrator has installed the application: IP Desktop Softphon