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REQUEST FOR PROPOSAL (RFP)FORCLOUD BASED WEB PROXY SOLUTIONNational Bank for Agriculture and Rural Development (NABARD)Department of Information Technology5th Floor, 'C' Wing C-24, 'G' BlockBandra Kurla Complex, Bandra (East).Mumbai - 400051.Maharashtra.Ph: 022-26539690Important Disclaimer:This Request for Proposal (RFP) is not an offer by NABARD, but an invitation toreceive response from eligible interested bidders for the Cloud Based Web Proxysolution. No contractual obligation whatsoever shall arise from the RFP processunless and until a formal contract is signed and executed by NABARD with theBidders. This document should be read in its entirety.1

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Cloud Based Web Proxy SolutionTable of ContentsGLOSSARY . 8TENDER SCHEDULE . 10INSTRUCTIONS FOR BIDDERS . 12CHAPTER-1 . 141. INTRODUCTION . 142. INFORMATION PROVIDED . 143. FOR RESPONDENT ONLY . 144. CONFIDENTIALITY . 155. COSTS TO BE BORNE BY BIDDERS. 156. NO LEGAL RELATIONSHIP . 157. BIDDERS OBLIGATION TO INFORM HIMSELF/ HERSELF . 158. EVALUATION OF OFFERS . 159. ERRORS AND OMISSIONS . 1510. BID SUBMISSION TERMS . 15CHAPTER-2 .17SCOPE OF WORK . 17CHAPTER 3 . 20CRITERIA FOR EVALUATION OF BIDS . 203.1 THE EVALUATION PROCESS WILL INCLUDE: . 203.2 TECHNICAL EVALUATION . 203.3 COMMERCIAL EVALUATION: . 213.4 TOTAL SCORE . 21CHAPTER 4. 224.1 SERVICE LEVEL REQUIREMENTS . 22CHAPTER -5. 24DELIVERY AND PAYMENT SCHEDULE . 245.1 EXPECTED DELIVERY SCHEDULE . 245.2 PAYMENT TERMS . 24No.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020Page 3 of 103

Cloud Based Web Proxy SolutionCHAPTER-6 . 26OTHER IMPORTANT TERMS AND CONDITIONS . 261. MANUFACTURERS AUTHORISATION FORM . 262. INSPECTIONS AND TESTS . 263. BIDDER'S OBLIGATIONS . 264.ORDER CANCELLATION / TERMINATION OF CONTRACT . 265.EFFECT OF TERMINATION . 276.INDEMNITY. 277.LIABILITY OF THE SELECTED BIDDER .288. NEGLIGENCE .289.FORCE MAJEURE . 2910.CHANGES TO RFP . 2911.INFORMATION OWNERSHIP .3012.PUBLICITY .3013.COMPLIANCE WITH LAWS .3014.RESOLUTION OF DISPUTES . 3115.PRIVACY & SECURITY SAFEGUARDS . 3116.GUARANTEES . 3117. CONTRACT RE-NEGOTIATION . 3118.CORRUPT AND FRAUDULENT PRACTICES . 3219. WAIVER . 3220. VIOLATION OF TERMS . 3219. NON-DISCLOSURE INFORMATION . 3221. NO COMMITMENT TO ACCEPT LOWEST OR ANY OFFER/BID . 3322. SIGNING OF THE BID . 3323. COSTS OF PREPARATION & SUBMISSION OF BID . 3324. CONFIDENTIALITY OF THE BID DOCUMENT . 3325.DISCLAIMER . 33ANNEXURE-A . 34BID SUBMISSION & CONFORMITY LETTER . 34ANNEXURE-B . 36LETTER OF AUTHORISATION TO BID . 36ANNEXURE-C . 37RFP DOWNLOAD DECLARATION . 37ANNEXURE-D. 39PRE CONTRACT INTEGRITY PACT . 39No.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020Page 4 of 103

Cloud Based Web Proxy SolutionANNEXURE-E . 43NON-DISCLOSURE AGREEMENT FORM . 43ANNEXURE-F . 52CONFIDENTIALITY UNDERTAKING . 52ANNEXURE-G. 54NON-BLACKLISTING DECLARATION . 54ANNEXURE-H . 55BIDDER’S/OEM’S MINIMUM ELIGIBILITY CRITERIA CHECK LIST. 55ANNEXURE —I . 57PROFORMA OF CERTIFICATE FROM INSTITUTIONS WHERE THE BIDDER / OEM HASIMPLEMENTED CLOUD BASED WEB PROXY SOLUTION. 57ANNEXURE – J . 58MANUFACTURERS' AUTHORISATION FORM . 58ANNEXURE- K . 59FORMAT FOR FURNISHING BANK GUARANTEE IN LIEU OF EARNEST MONEY DEPOSIT . 59ANNEXURE - L . 62TECHNICAL BID FORM. 62ANNEXURE – M . 73BANK MANDATE FORM. 73ANNEXURE – N . 74COMMERCIAL BID FORM . 74ANNEXURE-O. 77No.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020Page 5 of 103

Cloud Based Web Proxy SolutionPERFORMANCE BANK GUARANTEE FORM . 77ANNEXURE P . 81UNDERTAKING LETTER FOR AUTHENTICITY OF CLOUD BASED WEB PROXY SOLUTION 81ANNEXURE-Q. 82ESCALATION MATRIX . 82ANNEXURE-R. 83LETTER OF INDEMNITY AND UNDERTAKING . 83ANNEXURE—S . 86SERVICE SUPPORT FORM . 86ANNEXURE –T . 87PRE BID QUERIES FORM. 87ANNEXURE- U . 88DOCUMENT CHECK LIST . 88ANNEXURE - V . 89ADDRESSES OF REGIONAL OFFICES . 89ANNEXURE – W . 911. SLA Definitions . 92APPENDIX - I . 102EXAMPLE FOR ARRIVING AT L1 (EVALUATION PROCESS): . 102APPENDIX – II . 103BILL OF MATERIAL . 103No.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020Page 6 of 103

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Cloud Based Web Proxy SolutionGlossarySl.NoAcronymDefinition1.AMCAnnual Maintenance Contract2.BOMBill of Material3.CVCCentral Vigilance Commission4.DCBank’s Data Centre5.DDDemand Draft6.DITDepartment of Information Technology7.DMZDemilitarized zone8.DRDisaster Recovery9.SWGSecure Web Gateway10.EMDEarnest Money Deposit11.HCIHyper Converged Infrastructure12.NABARDNational Bank for Agriculture and Rural Development13.OEMOriginal Equipment Manufacturer14.PBGPerformance Bank Guarantee15.QoSQuality of Service16.RFP / RfPRequest for Proposal17.SANStorage Area Network18.SDDCSoftware Defined Data Centre19.TAMTechnical Account ManagerNo.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020Page 8 of 103

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Cloud Based Web Proxy SolutionTender ScheduleTender ReferenceNo and DateTender ForCost of RFP(Non-Refundable)No.NB.HO.DIT/1470/ DIT-012-26/2020-20 dated 10 January2020Cloud Based Web Proxy SolutionNo cost will be charged for the tender document downloaded bythe bidders. Rs.1000/- (Rupees One Thousand Only) in theform of DD in favour of NABARD payable at Mumbai should bedeposited if Hard Copy is to be supplied.In terms of Public Procurement Policy for Micro and SmallEnterprises (MSEs) Order 2012, the MSEs registered withNational Small Industries Corporation under Single PointRegistration Scheme for participation in Governmentpurchases, shall be exempt from payment of cost of tenderdocuments. Further, the vendors empanelled with the Bank willalso be supplied tender documents free of cost. However, theywill have to produce documentary evidence in support ofseeking such exemption.EarnestMoney Remittance of Rs. 50,000/- (Rupees Fifty Thousand Only) toDepositNABARD’s Account No. 055505000552 with ICICI Bank,(Refundable )BKC Branch (Branch Code 0555) IFSC ICIC0000555.The UTR No for this transaction has to be indicated in the BidDocument.ORBank Guarantee of an equivalent amount issued by a ScheduledCommercial Bank valid for 180 days from the date of opening oftender as per format given in Annexure-K.Date of Issue of 10 January 2020 (Friday)RFPLastdatefor 17 January 2020 at 03.00 pm (Friday)submission of preBid queriesDate of Pre-Bid 21 January 2020 at 11.00 am(Tuesday)MeetingLast date & time Up to 1500 hrs. of 31 January 2020(Friday)for submission ofBidOpeningof 31 January 2020 at 3.30 pm (Friday)Technical BidOpeningof Will be intimated to shortlisted bidders at a later date.Commercial BidNo.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020Page 10 of 103

Cloud Based Web Proxy SolutionAddresssubmission ofTendersfor The Chief General ManagerDepartment of Information TechnologyNational Bank for Agriculture and Rural DevelopmentHead Office, 5th Floor, C Wing, C-24, “G” BlockBandra Kurla Complex, Bandra East, Mumbai- 400051Contact Numbers1. Shri S. Bhuvarahan, DGM 022-265396902. Shri Anand Atirek, Mgr [email protected], [email protected];[email protected], [email protected] of envelopes Two (2) Envelopes(Non-window,Sealed Envelope 1 - Technical Bid Cost for RFP Document sealed)tobe EMD (DD/BG) Documents as per Check List (Annexure-U) submittedMasked Commercial Bid (containing only the Bill of Materialand NOT the Costs)Sealed Envelope 2 containing Financial BidNote: 1. Before bidding, the bidders are requested to carefully examine the RFP documentand the terms and conditions specified therein. If any bidder requires anyclarification on this RFP, they may notify the Bank in writing or by email at theBank’s mailing address indicated in the RFP. Bidders should notify the Bank of anyerror, omission or discrepancy found in this RFP document before last date andtime for pre-bid queries.2. Bank makes no warranty, express or implied, and shall incur no liability whatsoeverunder any law, statute, rules or regulations as to the accuracy, reliability orcompleteness of this RFP. Bank may in its absolute discretion, but without beingunder any obligation to do so, update, amend or supplement the information in thisRFP.3. All costs and expenses (whether in terms of time or money) incurred by the biddersin any way associated with the development, preparation and submission ofresponses, including but not limited to attendance at meetings, discussions,demonstrations and for providing any additional information required by Bank, willbe borne entirely and exclusively by the bidders.4. The bidders must conduct its own investigation and analysis regarding anyinformation contained in the RFP document and the meaning and impact of thatinformation.5. All bids (Technical & Commercial) must be submitted at the same time, giving fulldetails, in separate sealed envelopes at the Bank’s address within the time-periodspecified above.6. The Bank reserves the right to accept or reject in part or full any or all the offerswithout assigning any reasons whatsoever.7. No further discussion/interface will be entertained with bidders whose bids havebeen technically disqualified.8. Bids will be opened in the presence of bidders’ representatives who choose to attendon the bid opening date. No separate intimation will be given in this regard to theNo.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020Page 11 of 103

Cloud Based Web Proxy Solutionbidders for deputing their representatives. However, the date and time for openingof Commercial bid shall be intimated separately by phone/email. Therepresentative/s has/have to submit an authority letter duly signed by the bidder,authorizing him to represent and attend the bid opening on behalf of the bidder.The format of the authorization letter is given in Annexure-B.9. The Bank reserves the right to change the dates mentioned above or in the RFP,which will be communicated through the Bank’s web site.10.Non-enclosure of Earnest Money Deposit (EMD) of Rs.50,000/- (Rupees FiftyThousand Only) or equivalent amount of Bank Guarantee will result in rejection ofbid.11. The bidder shall ensure compliance of Central Vigilance Commission guidelines(CVC) issued/ to be issued from time to time pertaining to the work covered underthis RFP.12. No binding legal relationship will exist between any of the bidder and the Bank untilexecution of a contractual agreement to the full satisfaction of the Bank.13. All Invoices, Licenses should be made in the name of CGM, DIT,NABARD, HO, Mumbai with official email Id as [email protected] Public Procurement Policy on Micro and Small Enterprises (MSEs):a) NABARD is governed by provisions of the Public Procurement Policy for Micro andSmall Enterprises (MSEs) as circulated by the Ministry of MSME, GoI.b) These provisions shall be applicable to Micro and Small Enterprises (MSEs)registered with District Industries Centers or Khadi and Village IndustriesCommission or Khadi and Village Industries Board or Coir Board or National SmallIndustries Corporation or Directorate of Handicrafts and Handloom or any otherbody specified by Ministry of Micro, Small and Medium Enterprises (MSMEs).c) Such MSEs would be entitled for exemption from furnishing tender fee and earnestmoney deposit (EMD). In case of any issue on the subject matter, the MSE’s mayapproach the tender inviting authority to resolve their grievances.d) Agencies/ Bidders desirous of availing exemptions/ preference under aboveprovisions should submit a copy of proof of Registration as MSEs/ and ownershipof the same by SC/ST along with the tender/RFP.e) The bidder to note that, in the current RFP splitting of order is not applicable.Instructions for Bidders1.Request for Additional InformationA. Bidders are required to direct all communications for any clarification relatedto this RFP, to the Designated NABARD officials and must communicate thesame in writing.B. All queries relating to the RFP, technical or otherwise, must be in writing onlyi.e. either via physical or electronic mail. The Bank will try to reply, without anyobligation in respect thereof, every reasonable query raised by the Bidder in themanner specified.No.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020Page 12 of 103

Cloud Based Web Proxy SolutionC. However, NABARD will not answer any communication reaching the Bank laterthan the prescribed date and time.2.Rejection / Acceptance of BidThe Bank reserves the right to accept or reject any or all the bids without assigningany reason whatsoever. Any decision of the Bank in this regard shall be final,conclusive and binding on the bidder.3.Cancellation of BidThe Bank reserves right to re-issue/re-commence the entire bid process and or anypart in case of any anomaly, irregularity or discrepancy in regard thereof withoutassigning any reason whatsoever, at the sole discretion of the Bank. Any decisionin this regard shall be final, conclusive and binding on the bidder.3. Period of Validity of BidsValidity Period: - Bids shall remain valid for 180 days from the last date specifiedfor submission of bids in this RFP. The Bank holds the rights to reject a bid validfor a period shorter than 180 days.Extension of Period of Validity: - In exceptional circumstances, the Bank maysolicit the Bidder’s consent to an extension of the validity period. The request andthe response thereto shall be made in writing. Extension of validity period by theBidder should be unconditional and irrevocable.4. Who can submit the bid?A. The bid shall be submitted by the System Integrator (SI) only. The eligibility ofthe bidder will be decided as per the parameters provided in Annexure-H. Theterm bidder used in this RFP refers to the entity who has submitted the bid.B. One bidder cannot submit more than one bid. In case more than one bid issubmitted by the bidder, all the bids will be rejected.C. The bidder is responsible to carry out the entire end to end implementation ofthe solution as per the scope of work specified in this RFP.D. Two SIs shall not partner with each other to bid jointly for this project.No.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020Page 13 of 103

Cloud Based Web Proxy SolutionChapter-11. IntroductionNational Bank for Agriculture and Rural Development is a body corporateestablished under the NABARD Act, 1981 (hereinafter referred to as “NABARD” or“the Bank”) having its Head Office at Plot No. C-24,'G' Block, Bandra-Kurla Complex,Bandra (East), Mumbai-400051 and Regional Offices, Training Establishments andother setups in different cities across the country. The list of offices is given inAppendix – II. Detailed information regarding the functions of the Bank are providedon the website – www.nabard.org.This Request for Proposal document (“RFP document” or “RFP”) has been preparedsolely for enabling the Bank to set up a Cloud Based Web Proxy Solution.The RFP document is not a recommendation, offer or invitation to enter into acontract, agreement or any other arrangement in respect of the services. The provisionof the services is subject to observance of a selection process and appropriatedocumentation being agreed between the Bank and any successful bidder as identifiedby the Bank after completion of the selection process.Bid submission, queries and all other terms and conditions are detailed in thefollowing sections of this document. Address for communication is as given in thecover page unless other-wise expressed specifically in any part of this document for aspecific requirement.The Request for Proposal (RFP) may be read in its entirety. Bidders may study the biddocument carefully and in its entirety. Submission of bids shall be deemed to havebeen done after careful study and examination of the bid document and with fullunderstanding of its implications. Bidders must ensure, prior to submission of bids,that such clarifications/ changes have been considered by them. The Bank shall not beliable for any omissions on the part of any bidder. The terms and conditions of the RFPencompass all the terms and conditions mentioned in this document. The contents ofthis document are listed in the Table of Contents.2. Information ProvidedThe Request for Proposal document contains statements derived from informationthat is believed to be relevant at the date but does not purport to provide all theinformation that may be necessary or desirable to enable an intending contractingparty to determine whether or not to enter into a contract or arrangement with theBank.3. For Respondent OnlyThe RFP document is intended solely for the information of the party to whom it isissued (“the Recipient” or “the Respondent”), i.e., an Indian firm /Company/Societyregistered in India and no one else.No.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020Page 14 of 103

Cloud Based Web Proxy Solution4. ConfidentialityThe RFP document is confidential and shall not to be disclosed, reproduced,transmitted, or made available by the Recipient to any other person. The RFPdocument is being provided to the Recipient on the basis of undertaking ofconfidentiality to be given by the Recipient to the Bank. The Bank may update or revisethe RFP document or any part thereof. The Recipient acknowledges that any suchrevised or amended document shall be received subject to the same confidentialityundertaking. The format for Confidentiality undertaking is provided in Annexure – V.The Recipient shall not disclose or discuss the contents of the RFP document with anyofficer, employee, consulting agency, director, agent or other person associated oraffiliated in any way with the Bank or any of its customers or suppliers without theprior written consent of Bank except for bidding purposes.5. Costs to be borne by BiddersAll costs and expenses incurred by bidders in any way associated with thedevelopment, preparation and submission of responses including but not limited to;the attendance at meetings, discussions, demonstrations, etc., and providing anyadditional information required by the Bank, shall be borne entirely and exclusivelyby the bidders.6. No Legal RelationshipNo binding legal relationship shall exist between any of the bidders and the Bank untilthe execution of a contractual agreement.7. Bidders obligation to inform himself/ herselfThe bidder shall conduct its own investigation and analysis regarding any informationcontained in the RFP document and the meaning and impact of that information.8. Evaluation of OffersEach bidder acknowledges and accepts that the Bank may in its absolute discretion,apply selection criteria specified in the document for evaluation of proposals forshortlisting / selecting one eligible Consultant / Consulting Agency.9. Errors and OmissionsEach bidder shall notify the Bank of any error, omission, or discrepancy, if any, foundin this RFP document.10. Bid submission TermsThe RFP response document submission shall be undertaken as under: a) No. of Envelopes (Non-window, sealed) to be submitted: Two (2)b) First Envelope to contain Technical Bidc) Second Envelope to contain: Commercial Bid – (1 bid only).d) All copies of RFP and attachments may be submitted in a sealed envelope.e) The format for Bid submission covering letter has been provided in Annexure– A.f) The documents may be submitted to NABARD at the following address: The Chief General Manager,Department of Information Technology,5th Floor, C Wing, NABARD, Head Office,No.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020Page 15 of 103

Cloud Based Web Proxy Solutiong)h)i)j)C-24, G-Block, Bandra - Kurla ComplexMumbai 400051Copies of the RFP response may be submitted in the manner prescribed beforethe closing date and time as mentioned in Tender Schedule of the RFP;Faxed copies of any document are not acceptable and shall result in rejectionof bid by the Bank;All submissions, including any accompanying documents, shall become theproperty of the Bank. Bidders shall be deemed to license, and grant all rightsto the Bank to reproduce the whole or any portion of their submission for thepurpose of evaluation, to disclose the contents of the submission to otherbidders and to disclose and/or use the contents of the submission as the basisfor processing of RFP response, notwithstanding any copyright or otherintellectual property right that may subsist in the submission or accompanyingdocuments.The bidder shall be required to submit an Earnest Money Deposit ofRs.50,000/- (Rupees Fifty Thousand Only) by way of a separate BankersCheque/Demand Draft/Pay Order favouring National Bank for Agricultureand Rural Development, payable in Mu

REQUEST FOR PROPOSAL (RFP) FOR CLOUD BASED WEB PROXY SOLUTION . Cloud Based Web Proxy Solution No.NB.HO.DIT/1470 / DIT-012-26/2019-20 dated 10 Jan. 2020 Page 2 of 103. . RFP / RfP Request for Proposal 17. SAN Storage Area Network 18. SDDC Software Defined Data Centre 19. TAM Technical Account Manager .